Product Q&A

Yes, you are welcome to purchase through an agent.

You are required to conduct market research regarding our products within your country and submit a corresponding research report. Subsequently, you will establish your own monthly sales plan and targets. Finally, upon review and approval, we will formally sign an agency agreement with you.

You are welcome to visit us at any time. Our factory is located in Wenzhou, Zhejiang Province. The nearest airport to us is Wenzhou Airport. It takes one hour to fly from here to Shanghai Airport and two hours to Guangzhou Airport. We would be happy to assist you with arrangements such as airport transfers and hotel bookings.

Once the production of the indoor playground is complete, we will ship an installation manual along with it. Therefore, you may follow our guidelines to perform the installation yourself; however, if the playground area exceeds 300 square meters, we strongly recommend that you entrust the installation work to our professional installation team.
Note: Most European buyers tend to handle the installation themselves, whereas buyers in the United States typically prefer to have us handle the installation.

The specific installation fees will be clearly itemized in our sales contract.

Yes. We can assist you in arranging transportation to deliver the goods to your designated seaport or directly to your specific address. We provide comprehensive, one-stop shipping services.

• Trade Terms: We accept various trade terms, including EXW, FOB, CFR, CIF, DDU, and DDP.
• Payment Methods: Our standard payment terms are: a 30% T/T (Telegraphic Transfer) advance payment as a deposit, with the remaining balance paid in full prior to shipment. You may also choose to make payments through Alibaba's "Trade Assurance" service. For large-value orders, we accept Letters of Credit (L/C) at sight. For trial orders involving specific playground components, we accept Western Union, credit cards, PayPal, or cash payments.

We provide a one-year warranty for all our products. All Baiqi Playground products are guaranteed to be free from quality defects for one year from the date of purchase. During the warranty period, if a product malfunctions or encounters issues—provided that the buyer has strictly adhered to the technical manual or the seller's operating guidelines during normal use—the seller will be responsible for providing replacement parts upon the buyer's request. Any shipping costs incurred for such replacements shall be borne by the buyer. For further details, please refer to our "Warranty Page."

Typically, outdoor playground equipment requires only 15 days. The lead time for indoor playground equipment is approximately 15 to 40 business days (depending on the specific design plan and our production schedule).

This is an excellent question, as your commercial success will depend directly upon it. The most critical element lies in "playability" rather than mere aesthetics—it prioritizes intrinsic substance over outward appearance; it emphasizes diversity of content rather than being confined to a single theme; and it must be meticulously planned, incorporating distinct functional zones such as party areas, lounge areas, and reception areas. Above all, it must possess exceptional adaptability, capable of fully catering to the needs of players across various age groups.

Yes, we offer a wide variety of colors for you to choose from. Please feel free to contact our sales department, and we will show you our available color options.

This depends on the size of your playground. Typically, it takes 1–2 business days to complete the overall design.

Baiqi Playground does not charge any fees for customized 3D designs that utilize our existing models. However, if you have specific requirements involving the creation of complex, entirely new models, we will charge a design fee of $300 to $500 to demonstrate that both parties are serious about the project.

That is an excellent question. In the previous section, we detailed the specific advantages of Baiqi Playground. Unlike other suppliers, we do not merely wait for buyers to select us; rather, we actively select our partners. We prefer to serve clients who prioritize quality over the blind pursuit of the lowest price—a philosophy reflected in our client base, which consists primarily of customers from developed regions such as Europe and North America. We are happy to invest the extra time required to gain a deep understanding of every detail of your site, enabling us to craft a unique, bespoke design solution tailored specifically to your needs. This level of personalized service is something many of our competitors struggle to provide, yet it is precisely what will help you truly stand out in the marketplace. Furthermore, we devote significant time and effort to our production process, rigorously selecting only the most durable, safe, and comfortable high-quality materials to ensure that our final products stand the test of both time and heavy usage.

The advantages of Baiqi Playground:

• With clients spanning over 70 countries worldwide, Baiqi Playground has successfully completed more than 4,000 playground projects globally.
• 40% of our buyers are based in the United States, and 40% are in Europe; Baiqi Playground is dedicated to providing children's playground equipment that is both durable and affordable
• Baiqi Playground offers comprehensive "one-stop" services, providing not only complimentary spare parts but also long-term after-sales support.
• Baiqi Playground manufactures top-tier playground equipment that complies with both ASTM and EN safety standards.
• Baiqi Playground offers complimentary design services to ensure that your playground design proposal stands out amidst the competition.
• Baiqi Playground provides a professional installation team to handle on-site installation work and offers you detailed guidance on maintenance and upkeep.

Process: Market Research → Floor Plan Development → Design → Contract Signing → Deposit Payment → Production → Final Payment → Shipping → Installation → Grand Opening.

•  Design: 100% customized service; typically, a new design proposal takes 1–2 days to complete.To ensure the design fits the venue perfectly, please be sure to mark detailed information on the floor plan (including ceiling height, entrance location, column positions and dimensions, as well as designated areas for functional zones such as restrooms, coffee corners, and party rooms).You may request personalized customizations based on your specific needs (including color schemes, themes, and the selection of play features).
• Production: The production cycle typically takes 15–30 days, with the exact duration depending on the complexity of the design.Prior to shipment, we conduct pre-installation testing on the equipment (primarily focusing on metal and plastic components) and provide actual product photos along with 3D installation diagrams.
•  We offer comprehensive shipping and installation services.We will arrange for professional technicians to visit the site to perform the installation (if you provide us with your venue's floor plan, we can provide an estimated cost for the installation service).

Absolutely. Baiqi Playground equipment is designed with safety as a top priority. We distribute our playground equipment globally, and our manufacturing process strictly adheres to the quality standards prevalent in European and American markets. We also ensure that our raw materials are certified according to ASTM F1487 and EN 1176 and EN 14960 safety standards. It's important to note that if there are specific standards in a particular country, it's the buyer's responsibility to inform us of those requirements before purchase.

Yes, we offer a variety of colors (candy, forest, ocean, ice and snow, city, modern, etc.) for you to choose from. Please feel free to contact our sales team to find out the available color options.
You can also provide the color you like, and our designer team will design according to your color.